Workflows
Two-way SMS and conversational AI
SMS has one of the highest direct returns of any channel: 98% open rate, 45% reply rate, most messages read within three minutes. These modules turn one-way marketing texts into two-way conversations an AI can close.
- 98% open rate and 45% reply rate for SMS; most read within 3 minutes
- Accent-free GSM-7 encoding fits 160 characters per SMS instead of 70, halving the monthly bill
Recipes in this category
- 01
Two-way sales and info SMS
When a customer replies to a text with a question ('Do you have a 42?', 'What's shipping?'), an AI agent answers in a human tone, with a natural 4–8 second delay, and closes: 'Yes, in black. Order now and it ships tomorrow.
Twilio · n8n
- 02 · Top 1
Missed-call text-back (SMS)
30 seconds after a busy or unanswered call a personal text goes out: 'Hi! I'm with a customer and couldn't pick up. How can I help?' The AI qualifies the need, asks for the address, offers a calendar link or alerts the owner.
Twilio · GoHighLevel · Make · n8n
- 03
Interactive confirmation and no-show prevention
24 hours before: 'Hi Dóri! We expect you tomorrow at 14:30. Reply 1 if you're coming, 2 to reschedule.' A 1 confirms in the calendar; a 2 makes the AI offer new slots; the freed slot is offered to the waitlist within minutes.
Cal.com · Calendly · Twilio · n8n
- 04 · Top 8
Dormant customer reactivation sprint
Contacts inactive for 6–18 months in the CRM or invoicing tool get a short, friendly, non-promotional text referencing their real history. The AI handles replies and books.
GoHighLevel · ActiveCampaign · Twilio · Make
- 05 · Top 3
Google review funnel and reputation management
30 minutes after service: 'Thanks for choosing us! How satisfied were you, 1 to 5?' 4–5 goes straight to Google with a direct link; 1–3 opens a private complaint form and alerts the owner. Positive reviews get AI-written, keyword-rich thank-you replies; negatives always go to a person.
Google Business Profile API · Make · n8n · GoHighLevel Reputation
- 06
Webshop SMS rescue: abandoned cart, parcel locker, cash on delivery
Cart abandoned → text 15 minutes later offering sizing help. Courier failed → text to reschedule or redirect to a locker.
Shopify · WooCommerce · GLS · Foxpost · Twilio
- 07
Quote follow-up by SMS
48 hours after a quote: 'Hi Péter, did our offer for the industrial flooring come through Tuesday? Any questions I can help with?' Three times the reply rate of another reminder email.
Twilio · n8n · Pipedrive
Recommended stack
| Role | Tools | Why |
|---|---|---|
| SMS gateway | Twilio, Comnica / SeeMe, Vonage | International and direct Hungarian providers |
| Orchestration | n8n, Make | AI decision tree, calendar and CRM sync |
| Cost control | GSM-7 encoding, 150-character replies | The AI strips accents or keeps replies short automatically |
| GDPR and opt-out | STOP / NEM KÉREM / LEIRATKOZÁS keywords | Any opt-out reply blocks further messages in the CRM instantly |
Source: AI Automation Market Report and Practical Guide (2025–2026)
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