---
title: "Dormant customer reactivation sprint"
description: "Contacts inactive for 6–18 months in the CRM or invoicing tool get a short, friendly, non-promotional text referencing their real history. The AI handles replie"
canonical: https://cegesaiautomatizacio.hu/en/workflows/sms/sms-reactivation-sprint
language: en
publisher: Céges AI Automatizáció
updated: 2026-09-19
---

# Dormant customer reactivation sprint

Category: Two-way SMS and conversational AI
Rank in the 2026 report's top 10: 8

Contacts inactive for 6–18 months in the CRM or invoicing tool get a short, friendly, non-promotional text referencing their real history. The AI handles replies and books. Typically 15–25% direct revenue lift with no ad spend.

## How it works

1. Filter and segment the dormant base by history
2. Personal message per segment
3. AI or agent takes over replies and bookings

Tools: GoHighLevel, ActiveCampaign, Twilio, Make

## Expected result

15–25% direct revenue increase without advertising

Source: AI Automation Market Report and Practical Guide (2025–2026)