---
title: "Complaint and returns handling (smart dispute and RMA triage)"
description: "On a complaint the AI reads tone and severity, asks for missing evidence (photo of the faulty product, invoice number, video of the failure), and decides by rul"
canonical: https://cegesaiautomatizacio.hu/en/workflows/process-automation-rpa/smart-dispute-rma-triage
language: en
publisher: Céges AI Automatizáció
updated: 2026-09-19
---

# Complaint and returns handling (smart dispute and RMA triage)

Category: Repetitive business process automation (BPA and modern AI-RPA)


On a complaint the AI reads tone and severity, asks for missing evidence (photo of the faulty product, invoice number, video of the failure), and decides by rules: under 10,000 Ft it issues the credit note and offers an instant refund or replacement (customer satisfied in a minute, company saves 5,000 Ft of agent time); complex cases get full documentation prepared for the technical lead's decision.

## How it works

1. Tone and severity analysis
2. Evidence requested
3. Rule-based resolution or escalation

Tools: Zendesk, Billingo, n8n

Source: AI Automation Market Report and Practical Guide (2025–2026)