---
title: "Inbound email triage and smart routing"
description: "Every new email is handed to the AI within seconds, classified by intent and urgency, labelled and routed to the right person."
canonical: https://cegesaiautomatizacio.hu/en/workflows/email/inbox-triage
language: en
publisher: Céges AI Automatizáció
updated: 2026-09-19
---

# Inbound email triage and smart routing

Category: Intelligent email systems
Rank in the 2026 report's top 10: 2

Every new email is handed to the AI within seconds, classified by intent and urgency, labelled and routed to the right person.

## How it works

1. Webhook passes each new email to the model
2. Intent (new quote request, complaint, billing, order status, spam) and sentiment are detected, including threats of legal action
3. Labels such as AI/Quote or AI/Urgent complaint are applied; invoices go to the bookkeeper, quotes to sales, complaints to the owner
4. Critical emails trigger an SMS or Telegram alert

Tools: n8n, Gmail API, Microsoft Graph

Source: AI Automation Market Report and Practical Guide (2025–2026)