---
title: "Intelligent email systems"
description: "Email is still the official, contractual and support backbone of a business. Owners and support staff spend 2–3 hours a day reading 50–200 emails, extracting da"
canonical: https://cegesaiautomatizacio.hu/en/workflows/email
language: en
publisher: Céges AI Automatizáció
updated: 2026-09-19
---

# Intelligent email systems

Email is still the official, contractual and support backbone of a business. Owners and support staff spend 2–3 hours a day reading 50–200 emails, extracting data and typing the same replies. These seven modules take that over, with a person approving every outgoing message.

## Key statistics

- 2–3 hours a day spent on 50–200 emails by owners and support staff
- 5 minutes of typing becomes 10 seconds of review with draft-based replies

## Recipes

- [Inbound email triage and smart routing](https://cegesaiautomatizacio.hu/en/workflows/email/inbox-triage): Every new email is handed to the AI within seconds, classified by intent and urgency, labelled and routed to the right person..
- [Knowledge-base reply drafts (human-in-the-loop)](https://cegesaiautomatizacio.hu/en/workflows/email/knowledge-base-reply-drafts): The AI writes a reply from your FAQ, price list and best past answers, in your tone, as a draft.
- [Data extraction from email into CRM](https://cegesaiautomatizacio.hu/en/workflows/email/email-to-crm-extraction): Unstructured email text becomes precise JSON: contact, company, tax number, requested service, quantity, location, deadline, phone.
- [Attachment and invoice parser](https://cegesaiautomatizacio.hu/en/workflows/email/attachment-invoice-parser): Attached PDF invoices are read by vision AI, renamed to a standard name, filed in the 'accounting prep' Drive folder and forwarded to Billingo or Számlázz.hu.
- [Webshop lifecycle emails and WISMO autopilot](https://cegesaiautomatizacio.hu/en/workflows/email/webshop-lifecycle-wismo): 'Where is my package?' is answered from the shop and courier APIs (GLS, Foxpost, DPD, Packeta).
- [VIP handling and automatic escalation](https://cegesaiautomatizacio.hu/en/workflows/email/vip-escalation): Emails from VIP customers and key partners are recognised by address, moved to a priority queue, and the account manager is pinged by SMS or WhatsApp.
- [Daily executive inbox brief](https://cegesaiautomatizacio.hu/en/workflows/email/executive-inbox-brief): At 8:00 and 18:00 the owner gets a one-minute digest on their phone: urgent decisions, new quote requests with estimated value, and support stats such as emails answered and average response time..

## Recommended stack

| Role | Tools | Why |
| --- | --- | --- |
| Engine | n8n (self-hosted VPS) | €5–10 a month fixed, unlimited email runs |
| Connection | Gmail API, Microsoft Graph API | Reads and drafts inside the existing mailbox |
| Models | Claude (writing, drafts), small fast model (classification, extraction) | Best model for prose, cheapest for sorting |
| Security (GDPR) | EU server, anonymisation before API calls, human-in-the-loop approval | Nothing is sent to a customer without a person clicking send |